E-Commerce has changed the way we approach the client, but it is actually the logistics that ends up fulfilling the value proposition of the channel. We have gone from a few large volume deliveries to many small volume deliveries. In this context, it is inevitable that logistic processes adapt to this new era of digital transformation, where immediacy and precision are fundamental factors.
The course raises the logistical challenges of digital transformation and e-commerce and the new tools for these processes from the point of view of omnichannel, taking advantage of available digital tools and serving a new way of reaching the customer.
At the end of the course you will be able to:
- Bring to life a digital strategy to the logistics world.
- Integrate the traditional physical channel with digital sales (omnichannel).
- Take a look at the logistics operation from the client’s point of view.
José Miguel Pazos
MBA from San Ignacio de Loyola University, with more than 15 years of experience in the retail sector, occupying management positions in supermarkets and home improvement stores.
He currently serves as Operations Manager e-Commerce in Sodimac Peru of the Falabella group. Trainer and developer of workshops in stores, logistics areas, and customer service. He previously served as Lean Manager (Continuous Process Improvement), and Store Manager in the same company, being elected as the best Store Manager of the Year (2012).
Why take a specialization course in ISIL Executive Education?
That allow the participant to increase their competitiveness according to their particular needs.
What allows the participant to manage their time better.
Because the frequency allows to raise the level of demand and make them very applicable.
That allow the participant to take more than one course.
And applied to ensure that the participant acquires the necessary skills in the subject.
The content is developed in 8 sessions of 3 hours to ensure depth and mastery of the subject.